Customer Support Center

SELECT 1 FOR ALL PASSWORD ASSISTANCE

• Press 1 for IT related password resets (Windows, Active Directory (AD), O365, Mobile Device unlocks, etc.)
• Press 2 for Quicktime password resets
• Press 3 for Travel Application password resets

SELECT 2 FOR IT SUPPORT

SELECT 3 FOR HR APPLICATIONS

• Press 1 for Payroll assistance
• Press 2 for Quicktime or W-2 assistance
• Press 3 for help with DOI or Fed Talent courses and learning, as well as DOI EPAP assistance
• Press 4 for FPPS, OBIEE, WTTS, and EODS assistance

SELECT 4 FOR TRAVEL APPLICATIONS

• Press 1 for DOI Travel assistance
• Press 2 for Concur assistance
• Press 3 for Duluth Travel International (DTI) assistance 

SELECT 5 FOR FINANCIAL APPLICATIONS

• Press 1 for FBMS assistance
• Press 2 for Oracle assistance

We can also be reached via email using the directory below:

• CSC_IT_Services_Helpdesk@ios.doi.gov 
• Quicktime_Helpdesk@ios.doi.gov 
• Etravel_Helpdesk@ios.doi.gov
• Travel_Helpdesk@ios.doi.gov 
• Payroll_Helpdesk@ios.doi.gov 
• Learning_Doitalent@ios.doi.gov 
• Fedtalent@ios.doi.gov
• Performance_Doitalent@ios.doi.gov 
• FPPS_Helpdesk@ios.doi.gov
• FBMS_Helpdesk@ios.doi.gov
• Financialservices_Helpdesk@ios.doi.gov

Privacy Act Information: Electronic mail (e-mail) is not private communication, and others may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.