Customer Support Center

As of Jan 15, 2021, we have updated our contact methods to improve and expand our services.  We will continue to update this site and our status line as information becomes available. 

For System status and outage alerts please dial 703-487-3859

Information Technology (IT)

Press 1: For IT Service Requests, to report a Work Stoppage, or questions about Bison Connect

• 7am - 7:30pm EST
• CSC_IT_Services_Helpdesk@ios.doi.gov 

HR Systems Support

Press 2: For Duplicate Copies of your W-2 or Leave and Earnings Statement, Quicktime Questions, or Password Resets

• 8am - 7:30pm EST
• Quicktime_Helpdesk@ios.doi.gov (Quicktime Questions and Quicktime Password resets)
• Payroll_Helpdesk@ios.doi.gov (Duplicate Copies of your W-2 or Leave and Earnings Statement)

Press 3: For Payroll inquiries

• 8am - 7:30pm EST
• Payroll_Helpdesk@ios.doi.gov 

Press 4: For all DOI Talent or Fed Talent

      Press 1 for questions regarding courses or course completion in DOI Talent, Learning Management or FedTalent

• 8am - 7:30pm EST
• learning_doitalent@ios.doi.gov (DOI Talent Learning Management)
• fedtalent@ios.doi.gov (FedTalent)

       Press 2 for performance Management in DOI Talent

• 8am - 7:30pm EST
• performance_doitalent@ios.doi.gov (Performance Management in DOI Talent)

Press 5: For all other HR inquiries to include FPPS, WTTS, EODS, WebTA and OBIEE

• 8am - 7:30pm EST
• FPPS_Helpdesk@ios.doi.gov

Financial Systems

Press 6: For Financial and Business Management System (FBMS)

• 8:00am - 7:30pm EST
• FBMS_Helpdesk@ios.doi.gov

Travel Systems

Press 8: For Travel Systems, to include ConcurGov and eTravel

• 8am - 7:30pm EST
• ConcurGov and eTravel   
• Etravel_Helpdesk@ios.doi.gov
• DOI CGE Travel
• Travel_Helpdesk@ios.doi.gov 

Privacy Act Information: Electronic mail (e-mail) is not private communication, and others may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.