Customer Support Center

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CSC Customer Support

1-866-FOR-1-CSC

(1-866-367-1272)

>> New Phone tree in effect as of 3/10/2023 <<

Support Hours of Operation:

Information Technology
7am-7:30pm EST.

HR, Travel, and Finance Applications
8am-7:30pm EST.

Click HERE for our email directory
Agents will reply and assist during working hours

SELECT 2 FOR IT SUPPORT

SELECT 3 FOR HR APPLICATIONS

  • Press 1 for Payroll assistance
  • Press 2 for Quicktime or W-2 assistance
  • Press 3 for help with DOI or Fed Talent courses and learning
  • Press 4 for FPPS, OBIEE, WTTS, and EODS assistance

SELECT 4 FOR TRAVEL APPLICATIONS

  • Press 1 for CGE / DOI Travel assistance
  • Press 2 for E2 or External to DOI Travel assistance
  • Press 3 for Duluth Travel International (DTI) assistance 

SELECT 5 FOR FINANCIAL APPLICATIONS

  • Press 1 for FBMS assistance
  • Press 2 for Oracle assistance

SELECT 6 FOR MCMS SUPPORT

We can also be reached via email using the directory below:

Privacy Act Information: Electronic mail (e-mail) is not private communication, and others may be able to access the information sent in e-mail messages. Privacy Act Information is NOT to be sent via the Internet, especially Social Security numbers. If your question requires the Customer Support Center to review an employee's record, please provide the employee's name, request number of the action you are working on, your Department, Bureau, and telephone number. If you choose to send Privacy Act Information via e-mail, the FPPS, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.

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