Secretarial Correspondence Management

Manages the Department’s correspondence operations, including the development and enforcement of policies, protocols, and best practices that specify roles and responsibilities for correspondence management.

Reviews and processes all incoming Secretarial correspondence and assigns the incoming correspondence item to the proper Bureau/Office for a response, including the determination of the signature and clearance levels required for each response. 

Monitors and tracks the completion of incoming Secretarial correspondence items throughout the drafting, review, and approval process.

Serves as the Department’s primary liaison to other Federal department and agency Executive Secretariats for matters involving Secretarial correspondence. 

Ensures that outgoing Secretarial correspondence accurately reflects Departmental policy and incorporates relevant Bureau/Office positions.

Responds to or directs to the appropriate Bureaus/Offices inquiries and requests from the White House, congressional offices, other Federal agencies, State and local governments, constituent groups, and the general public on a wide variety of Department activities. 

Manages the Departmental Correspondence Manual. 

Once received, Secretarial correspondence is tasked to the appropriate Bureau/Office. 

For legal matters, please contact the Office of the Solicitor. 

For communications matters, please contact the Office of Communications. 

For intergovernmental and external affairs, please contact the Office of Intergovernmental and External Affairs.