Administrative Services

Deputy Assistant Secretary for Administrative Services (DAS-AS) Jacqueline M. Jones oversees five offices including the Office of Hearings and Appeals, the Office of Collaborative Action and Dispute Resolution, the Appraisal and Valuation Services Office, the Office of Facilities and Administrative Services, and the Interior Business Center. These offices provide a variety of business and professional services for the Department’s bureaus and offices including independent, impartial administrative adjudications, conflict management and collaborative process support, and mineral and land valuation services. Administraitve Services also provides shared services including facilities management for the Office of the Secretary; and human resources, acquisition and financial management services for bureaus and offices within the Department and other external federal agencies.

The Office of Hearings and Appeals (OHA) provides an impartial forum for parties affected by decisions of the Department’s bureaus and offices may obtain independent review of those decisions, and fulfills the Department’s trust responsibility with respect to the probate of Indian trust estates and the disposition of other matters involving Indian trust assets. OHA’s decisions issued by the Probate Hearings division and WELSA hearings division, the Interior Board of Land Appeals and the Interior Board of Indian Appeals, and Departmental ad hoc boards are binding on the Department and often cited in other legal proceedings and legal publications.

The Office of Collaborative Action and Dispute Resolution (CADR) leads the Department’s conflict management and dispute resolution programs, and provides impartial assistance to all bureaus and offices, employees, and external stakeholders and constituencies impacted by the Department’s work, to resolve conflicts using collaborative problem-solving processes.

Appraisal and Valuation Services Office (AVSO) provides independent real property valuation and mineral evaluation services for the Department’s bureaus and offices in accordance with the highest professional and ethical standards. AVSO is the most diverse appraisal operation in the Federal Government. AVSO’s mission is to provide credible, timely, and efficient valuation services while ensuring the Department’s fiduciary responsibilities are met in trust and restricted-fee real property transactions and upholding public trust in Federal real property transactions.

The Office of Facilities and Administrative Services (OFAS) is responsible for building operations for the Stewart Lee Udall Main Interior Building in DC as well as facilities and administrative services for all Office of the Secretary offices nationwide. Responsibilities include building maintenance and access, elevator safety, conference rooms and special events, emergency equipment, cleaning and custodial services, Bison Bistro cafeteria and snack bars, parking services, fleet management and transportation subsidy program, printing and graphic services, and the employee wellness center.

The Interior Business Center (IBC) is a certified federal shared services provider in Financial Management and Human Resources/Payroll and a DOI authorized provider for Acquisition Services. IBC operates under a fee-for-service, full cost recovery business model. For more than 30 years, IBC has supported the Department and other federal agencies by providing business solutions that allow these organizations to focus on their core missions. Currently, IBC serves over 150 different federal agencies.

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